Refund policy

Returns

We offer a 30-day return policy. You have 30 days from the day you receive your item to request a return.

To be eligible, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, email us at info@glyvor.com. Once your return is approved, we'll send you a shipping label along with instructions on how and where to send your package. Items returned without an approved request first cannot be accepted.

Questions about a return? Reach us any time at info@glyvor.com.

Damages and issues

Please check your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us right away at info@glyvor.com so we can review it and make it right.

Non-returnable items

Some items can't be returned, including perishable goods (food, flowers, plants), custom or personalized products, and personal care goods (such as beauty products). We also can't accept hazardous materials, flammable liquids, or gases. Sale items and gift cards are non-returnable. If you're unsure whether your item qualifies, get in touch.

Exchanges

The fastest way to get what you want is to return your original item, and once the return is approved, place a new order for the replacement.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund is approved. If approved, we'll refund your original payment method within 10 business days. Keep in mind your bank or card provider may need extra time to process and post it. If more than 15 business days have passed since your return was approved and you still haven't received it, contact us at info@glyvor.com.